1. Open and transparent management
We take our obligations under the Act and the Australian Privacy Principles very seriously and has implemented practices, procedures and systems to ensure we comply with those laws.
We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.
2. Collection of personal information
In the process of conducting our businesses, we collect a broad range of personal information about our current and prospective customers, contractors, suppliers, agents, service providers, other business associates and the people associated with the businesses we deal with. This information can include such things as your name, contact details (such as your phone number(s) and email and mailing addresses), financial information (including banking and credit card details), supporting documentation (including credit history details), identification and transaction history information, and personal references.
3. Use or disclosure of personal information
We collect, hold, use and disclose your information for the primary purpose of enabling us to carry out our business functions and activities which includes but is not limited to:
- the provision of products or services to you (including the improvement of those products or services);
- verifying your identity;
- conducting checks and searches of your credit information to assess your credit rating from time to time;
- communicating with you including via email, mail or telephone;
- personalising and customising your experience;
- managing and enhancing our products and services;
- promoting and marketing our products and services including updating you with news and information about our existing and new products and services;
- providing you with information about events, products or services that may interest you;
- managing our relationship with you;
- facilitating our internal business operations;
- investigating any complaints made by you; or
- as required or permitted by law.
From time to time we may disclose your personal information, including your credit information to third party entities, which may include credit reporting bodies or collection agencies for credit management purposes or other purposes as required by law.
4. Direct marketing
For the purposes of this policy, “direct marketing” is the promotion and sale of goods and services directly to you including through emails, SMS, MMS, phone calls and the post.
You consent to us using your personal information to send you – either directly or via one of our service providers – information, including promotional material about us and business partners from time to time in relation to any product or service they offer and you consent to being contacted by means of direct mail, email, SMS and MMS messaging and via telephone.
We will not use or disclose your personal information for the purposes of direct marketing material if you have previously told us not to.
If at any time you do not want us (or one of our service providers) to send you direct marketing material or you wish to cancel a previous consent, then you can simply inform our Privacy Officer by contacting them (details below). We will effect the change in a reasonable time and without charge.
5. Access to personal information
If you wish to access your personal information that we hold, you may submit a written request to our Privacy Officer (details below). You will be required to provide adequate proof of identity before information will be disclosed to you. We may refuse a request in situations permitted by law.
We aim to provide you access to such information within 30 days of receipt of a valid request.